Reference

How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your wallet secure. This policy explains what we gather, how we use it and who can see it.

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a33 How We Handle Your Information
DATA PROTECTION

How We Keep Information Safe

Privacy is part of platform security. We encrypt payment data when you send a bKash or Nagad deposit, store account passwords as hashed values so even our team cannot read them, and log every wallet transaction so withdrawals can be traced and verified. You control access through your login PIN and any OTP sent to your mobile number.

Encrypted Payments

Every deposit you send through bKash, Nagad or Rocket travels over an encrypted connection and your wallet PIN never reaches our server. We see the transaction reference and amount, not your mobile banking password or personal account number.

Cookie Use

When you log in we set a session cookie to keep you authenticated as you move between the slots lobby, live tables and sportsbook. Analytics cookies track which games load most often so we know what to feature.

Data Retention

We keep your registration details, transaction history and gameplay logs as long as your account is active and for a period after closure to meet legal record requirements in eligible regions.

Your Rights

You can ask to see what data we hold, request corrections if details are wrong, or close your account and stop further collection.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about what we collect, want to update your details, or need to request a copy of your information, our support team handles privacy inquiries the same way we handle account questions. Use any of these channels and mention that your question is about data or privacy so we route it to the right desk.

Live Chat Open the chat icon in the bottom corner of any lobby page and tell the agent you need help with a privacy or data question. Response is usually fastest this way and the team can pull up your account details while you wait.
Email Support Send your privacy request or data question to the support email shown in the account menu. Include your registered mobile number and account username so we can verify and respond. Replies typically come within one business day.
Account Settings Log in and head to the settings panel to review the contact details, payment methods and device sessions we have on file. You can update your mobile number, change your password or close active sessions from other devices directly in that menu.

Privacy Policy Questions

We ask for your mobile number, a username, a password and basic contact details during sign-up. When you make your first bKash or Nagad deposit we may request identity verification documents to comply with regulations in eligible regions and prevent duplicate accounts.

Your bKash, Nagad or Rocket transaction data goes to our payment processor to complete the transfer, but we do not sell your information to advertisers or share it with unrelated third parties. Payment partners see only the reference and amount needed to clear the deposit.

We archive closed accounts and retain transaction logs for a reasonable period to meet legal and operational requirements in eligible jurisdictions. After that retention window personal identifiers are anonymized so the records can no longer be linked back to you individually.

Yes. Contact support through live chat or email with your username and registered mobile number. The team will verify your identity and send you a summary of the account details, transaction history and gameplay records we have on file, usually within a few business days.

Session cookies keep you logged in as you browse the lobby. Analytics cookies track which games and features are used most so we can improve the platform. You can disable or clear cookies in your browser settings, but some features like staying logged in may not work properly.

Log in and go to account settings where you can change your registered mobile number, update your email or reset your password. For security, some changes may require OTP verification sent to your current mobile before the new details take effect.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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